On this page you will find all of the Frequently Asked Questions (FAQ). All the information you might need to prepare for your trip, can be found on the Travel Preparation page.
Is your question not listed? Please contact us via telephone number +31 20 72 35 403 or send an e-mail to firstname.lastname@example.org .
We are currently in a process of developing new measures on our tours and ships to ensure a safe stay for everyone. These are in line with new health and safety requirements set up by the Dutch government. To learn more also check our coronavirus update page for a first approach.Share
To learn more please check updates on our Coronavirus update page.Share
In this case we will immediately ask them to avoid any contact with other guests. We will also immediately contact the local health authority to assist the guest. Tour leaders and crew are trained first aiders. Our ships are permanently located in areas with direct access to high-quality medical care.Share
We will carefully monitor the health of crew members and tour leaders. If a crew member or tour leader shows any signs of being unwell with symptoms associated with the Coronavirus (fever, cough, shortness of breath), then we will immediately replace the person. Tour leaders and crew are trained first aiders.Share
We have already instructed all ship operators, tour leaders and suppliers to take additional safety measures regarding hygiene, disinfection and general health on board including (among other things):
Please also check updates on our Coronavirus update page.Share
This depends on the ship you are traveling on. Most of the smaller vessels (with a maximum capacity of 20) will be completely full during the season. The larger ships (with a maximum capacity of approx. 120) will be filled for about 80-90% on most tours.Share
We have a large spectrum of cabin types; varying from lower deck twins to upper deck superior suites. Please check out the ships’ pages to find out more out the cabin types.Share
Yes. On all of our ships there is Wi-Fi. Check out all information about ‘Internet aboard the ships‘ in our Travel Prep.Share
Smoking in your cabin, in the public areas – such as the restaurant, bar and lounge – is not allowed. On most of the ships, you can smoke on deck on designated smoking areas. On a few ships smoking is banned on the entire ship.Share
After booking your holiday, we will send you detailed information on how to travel to your destination by car, train or aircraft, and how to reach your ship’s mooring location. You will receive information on where to park your car. At some destinations you can reserve a parking space in advance or how you can arrange a transfer.
Please read more about ‘Travel to destination‘ in our Travel Prep.Share
We have travelers from all over the world: from Scandinavia to South-Africa, from Australia to Canada, from Russia to Brazil and from China to the US. Also we have welcomed lots of European travelers.Share